The ITA is empowered by acts of government to oversee efficiency, effectiveness and the economy of services. In order to promote and improve public transport in Tyne and Wear it is critical we deliver the right services.

In accordance with statutory guidance the ITA and Nexus work closely together to ensure that best value is achieved for the people of Tyne and Wear. By doing so we aim to achieve our objectives of supporting economic development and regeneration, addressing climate change, and supporting safe and sustainable communities.

In addition to promoting the overall use of public transport and sustainable travel choices in Tyne and Wear the key services that the ITA oversees are:

  • The Metro
  • Socially necessary bus services and bus related infrastructure
  • Care services
  • Tyne ferry service
  • Concessionary travel
  • Travel information
  • Tyne Tunnels
  • Newcastle/Sunderland heavy rail services

With the exception of the Tyne Tunnels all of the above services are promoted, provided, and/or procured by Nexus – who are overseen by the ITA. The delivery of these services is performance managed against a number of indicators, which are reported on throughout the year.